• To purchase from www.importcottage.com  you must be aged 18 or over.
• By submitting your order on-line you are offering to buy the goods and allowing us to use your personal details for the purpose of supplying goods (including passing your details onto couriers and other subcontractors). We do not use your details for other purposes without asking your consent, and you may ask that your details are removed from our system by writing to the address above.
• We are not obliged to supply the goods until we have confirmed acceptance of your order and this is when the contract is made.
• You do not own the goods until we receive payment in full.
• If you discover you have made a mistake with your order please contact us immediately using one of the methods described in the customer service section above. Please do this before we confirm your order.
• All prices and offers are subject to change and availability.
• For out of stock items, delivery dates given are only estimates.

• All ‘in-stock’ goods will be dispatched via trusted courier within 4 working days. However, dispatch is often quicker than this.
• We cannot guarantee exact delivery dates, however, we do where ever possible try to ensure that a recipient is available to take receipt of the goods.
• All ‘out of stock’ orders will be dealt with on a indivual basis.  However, availability dictates this may take longer. If we cannot source ‘out of stock’ goods, we will tell you immediately and a refund will be given where applicable.
• In the unlikely event of experiencing any issues, please contact customer services. We will acknowledge all questions or queries as soon as possible.
• Deliveries to Europe and the UK only.

• Every effort is made during the packing procedure to ensure your goods arrive with you safe and sound. However, once goods have left us we are at mercy of the courier. In the unlikely event of a problem, we will make every effort to rectify the situation and reach a satisfactory conclusion.
• If the goods are damaged in-transit or are deemed faulty, please notify us within 2 days of receiving them.
• Please repack any damaged or faulty item in the packaging provided and we will arrange to have the goods picked up and returned to us at our expense.
• Once we have received and inspected the goods, you will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.

• If you change your mind and no longer wish to purchase the goods (for any other reason other than they are damaged), you should return the goods to us at your own expense.  Please inform customer service of your intention to do this first.
• We will refund you 85% of the value of your order, as a 15% restocking charge will apply.
• It is your responsibility to ensure the goods are returned with adequate insurance cover should any damage occur during transit. We cannot accept liability for packages damaged during transit.
• Proof of postage is not necessary proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

• You have the right to cancel your order without penalty as long as the goods have not been dispatched. Please contact us immediately if you want to cancel your order.
• If payment has been taken, a full refund will be given.
• If goods have been dispatched prior to order cancellation, goods must be returned at the customer’s expense and are subject to the terms details in paragraph 2 of the Returns section above.

• The price you will pay for the goods is shown in the Total row of the shopping basket.
• Postage and Packing will be added for any order.  By completing the check-out procedure you are offering to buy the goods subject to our Terms and Conditions.
• At our discretion, we have the rights to refuse to supply any goods ordered by you, although every effort is made to fulfil each and every order.
• In the unlikely event of card authorization failure or the product being discontinued, a member of staff will contact you to discuss other payment options.
• When we receive your order we may find that the price quoted for the goods you have ordered has changed. We are entitled to make adjustments to the price in the circumstances set out in our Terms and Conditions. If this happens we will inform you of the new price and ask if you wish to proceed with your order. You can either accept the price change or cancel the order immediately. These terms do not affect your statutory rights.

• At  www.importcottage.com  we  want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with, whether it is credit card or personal information is secure. In order for us to provide you with the best possible service, we need to gather certain information about you. This information will assist us in tailoring our services, specifically for you.
• Our internal procedure helps to protect your privacy by limiting employee access to, and use of, this information which is password protected. We do not use ‘cookies’ to collect personal information but may need to use them to manage the contents of the shopping basket.
• Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to delivery companies so that we can deliver your parcel. Basic checks are made against your data, to ensure that the details are genuine - these checks are necessary, particularly to help prevent the fraudulent use of credit cards.

Credit Card Security

• The purchase area of our site is secure: this means that we ultilise industry-standard Secure Sockets Layers (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information, including your credit card details. Information passed between your computer and our Web site cannot be read if it is intercepted by someone else.